Project Case Studies

KYB checks were slow, manual and repetitive, delaying contracts and increasing legal risk.

Availability was gathered via calls, texts and emails, causing delays and inconsistent data.

Poor local search visibility limited reach against larger, national competitors.

Executive reports were slow to produce, often outdated, and required heavy manual assembly.

Inconsistent inventory across sites caused stockouts, overstocks and costly reconciliations.

Manual delivery updates slowed fulfilment and created inconsistent customer communication.

Complexvariations made it difficult for customers to find the right product quickly.

Disjointed spreadsheet rotas caused errors, duplication and heavy admin workload.

Inconsistent branding between online and offline materials weakened customer trust and recognition.

Customers couldn’t view finance options across lenders without manual intervention.

Lack of visual consistency limited customer confidence and market recognition.

Crypto-style wallets created too much friction for customers, limiting adoption and everyday use.

Transforming Outbound Contact Management with AI‑Powered Outreach

The site spoke like a B2C brand, attracting the wrong audience and limiting B2B conversions.

Email campaigns weren’t landing—key customers still preferred offline communication.

Traffic was increasing, but conversions weren’t keeping pace due to unclear user journeys.

Clinic experienced a low number of repeat visits and long-term customer engagement.

Critical candidate information wasn’t searchable, slowing recruitment and planning.

Orders were manually handled across multiple systems, causing delays and errors.

Manual quote and renewal processes slowed sales and created operational bottlenecks.

The brand wasn’t clearly differentiated in a competitive tech leasing market.

The old website couldn’t integrate fleet or pricing systems, limiting digital functionality.

The brand was tied to the founder, limiting scalability and future growth potential.

Illiquid assets were costly to monetise, slow to onboard investors, and lacked secondary liquidity.

Lack of buyer focus and content left the brand invisible online and misaligned to customer needs.

Manual scheduling created errors, inefficiencies, and heavy admin load.

Lack of real-time visibility and communication slowed decision-making and coordination.

Manually uploading leasing offers slowed operations and delayed pricing updates.

Orders and stock data weren’t synchronised, causing overselling and manual reconciliation.

Supplier onboarding required heavy configuration, slowing down partnership growth.

A generic brand failed to build credibility in a trust-heavy compliance market.

Reliance on print ads left the business invisible in an increasingly digital market.

Shift allocation relied on human memory, leading to inconsistent and inefficient deployment.

The brand lacked local presence and emotional connection with its audience.

Manual outreach didn’t scale, while templated blasts delivered poor engagement and compliance risk.

Users had no guided flow from initial interest through to booking, causing lead loss.

The website lacked a structured flow to move visitors from interest to booking.

Enabling Instant, Informed Client Support with a RAG Agent in the Aesthetics Industry

Embedding Expert Knowledge into AI for a Specialist Mechanical Services Provider

The website wasn’t designed to turn visitors into customers effectively.

Manual quote creation required checking multiple systems and slowed down applications.

The brand had no keyword rankings, leaving it invisible to search-driven customers.

Multiple country-specific logistics systems created fragmented fulfilment workflows.

The website lacked data-driven optimisation across key conversion pathways.

Inconsistent deployments, high cloud costs and poor governance made scaling AI agents impossible.

A one-page website couldn’t support SEO or tailored user journeys.

The website couldn’t generate dynamic pricing for complex leasing bundles.

Product teams struggled with costly, inconsistent integrations across multiple blockchains.

Expanding into new markets required reworking systems and integrations each time.

The legacy website felt outdated and wasn’t optimised for mobile users.

The business had no infrastructure to support rapid franchise onboarding or operational consistency.

Leadership had no real-time view of performance across clinics or departments.

A desktop-only website created friction for mobile users, limiting engagement and conversions.

The clinic didn’t appear for high-intent local searches despite having physical clinics.

Manual tools and legacy processes couldn’t keep up with rapid business growth.

Users didn’t understand the compliance requirement or why the product was necessary.

The old website wasn’t mobile-friendly and lacked the structure needed to convert visitors.

Staff wasted time searching across disconnected systems, leading to poor utilisation and inconsistent answers.

Generic software couldn’t support the complex workflows required in the surfacing and infrastructure sector.

Outdated CRM made it difficult to manage complex stakeholder relationships across quotes and renewals.

Siloed systems disrupted the sales-to-operations workflow and caused delays.

Manual handoffs and slow approvals created bottlenecks that delayed SLAs and cashflow.

All users saw generic content, regardless of employer affiliation or deal eligibility.

No structured way to reward repeat customers or incentivise loyalty.

Even as an HMRC-recognised solution, the brand wasn’t perceived as a trusted authority.

Customers couldn’t get instant hire quotes or live pricing, causing high drop-off rates.

Lack of structured post-sale communication weakened customer relationships and renewals.

Operations teams had no single view of order and fulfilment status across regions.

The site ranked for zero high-intent leasing keywords in a competitive B2B market.

Planners couldn’t see staff updates or cancellations in real time, causing delays and coverage issues.

Manual onboarding and governance checks created delays and operational risk.

Customers couldn’t navigate complex leasing options or vehicle combinations confidently.

Manual contract review was slow, inconsistent, and prone to missed obligations and risks.

The website attracted too many B2C users, diluting the sales funnel.

Manual lead entry caused duplication, delays and unnecessary fallout.

API failures caused fulfilment delays and operational blind spots.

Web enquiries were isolated from onboarding systems, slowing recruitment and creating data gaps.

Equipment issues were only discovered after failure, causing delays and costly downtime.

The platform couldn’t handle traffic surges, limiting marketing reach and growth potential.

Leads from multiple marketing channels weren’t tracked centrally, slowing follow-up and hurting conversions.

High ticket volumes and slow handling times overwhelmed support teams and hurt customer experience.

Employer-linked users saw generic portals, weakening trust and lowering engagement.

Manual handoffs between systems delayed fulfilment and increased error risk.

The website had almost no search presence for key treatments, limiting patient reach.

Shift allocation required manual data gathering across skills, geography and availability.

The brand was recognised locally but had no visibility or identity beyond its immediate market.

Clinical staff were burdened with admin tasks that pulled focus away from patient care.

Full KYC created drop-off, privacy concerns and weak trust signals for safety teams.

Payroll required pulling data from multiple systems, leading to slow and error-prone calculations.

An outdated, non-optimised website prevented the business from appearing in search or competing with larger firms.

The site lacked educational content to support buyers researching IT leasing options.

The old website wasn’t commerce-ready, hard to update, and poor on mobile.

Lack of trustworthy custody and environmental data led to spoilage, disputes and compliance risk.

Users lacked awareness of compliance needs and confidence in software compatibility.

Document-upload age checks caused abandonment, support overhead and PII risk.

The application process was split across multiple tools, slowing users and causing drop-off.

Single-agent responses broke down on complex, multi-domain queries, risking incorrect or contradictory guidance.

Manual lead handling slowed response times and reduced visibility across locations.

Remote assessments were unreliable due to poor-quality photos and inconsistent triage decisions.

A poor on-site experience and clunky search reduced product findability and conversions.