Fixing Admin Overload by Automating Core Clinical Operations

The Problem

A nationwide clinical diagnostics provider found that clinicians and frontline staff were spending a significant portion of their time on administrative tasks—chasing paperwork, updating spreadsheets, processing manual forms and handling operational queries. This diverted focus away from patient care, reduced clinical throughput and contributed to role fatigue. With the organisation scaling rapidly, the burden on clinicians grew unsustainably. They needed a way to streamline operational workflows so clinical time could be protected.

The Solution

One of our digital squads digitised and automated the organisation’s core operational workflows, shifting administrative effort away from clinicians and into structured, automated systems. Tasks such as document submission, shift updates, compliance checks and routine communications were centralised into the CRM and rota platform, with automated triggers and self-service portals where appropriate. By removing manual steps and reducing reliance on clinicians for routine admin, the organisation created a clearer separation between clinical and operational responsibilities.