Fixing Disconnected Systems with a Fully Integrated Operational Portal
The Problem
A nationwide surfacing and plant hire provider was struggling with fragmented workflows across multiple disconnected systems. Sales, operations, and planning teams were each using separate tools that did not communicate with one another, causing bottlenecks, duplications, and delays throughout the sales-to-operations pipeline.
The Solution
One of our digital squads integrated the company’s custom portal with their existing operational and commercial tools, creating a unified ecosystem for data and workflow management. This single source of truth enabled seamless handovers from sales through to delivery, reduced duplication, and ensured each team had access to the same up-to-date information.
The Impact
- Seamless order processing across departments
- Reduced errors and operational delays
- Stronger alignment between sales, planning, and operations
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Running More Efficiently
Orders were manually handled across multiple systems, causing delays and errors.
Leadership had no real-time view of performance across clinics or departments.
The business had no infrastructure to support rapid franchise onboarding or operational consistency.
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