Fixing Costly Downtime Caused by Reactive, Failure-First Maintenance
The Problem
A nationwide surfacing and plant hire provider was experiencing ongoing operational delays because maintenance only happened after equipment failed. With no proactive visibility of emerging issues, teams were repeatedly caught off guard. Breakdowns halted jobs, created costly downtime, and forced maintenance teams to work reactively with limited information. The lack of early warnings meant avoidable failures continued to impact schedules and profitability.
The Solution
One of our digital squads enabled live pre-start checks through the mobile field app. Operators could submit equipment condition data before each job, with issues instantly routed to the maintenance team. This real-time insight transformed maintenance from reactive to predictive, allowing the team to act before failures occurred.
The Impact
- Shifted the business from reactive to predictive maintenance
- Faster repair turnaround due to early visibility of issues
- Reduced job disruption and costly downtime
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