What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the functionality of the site.

For more general information on cookies see the Wikipedia article on HTTP Cookies

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers a newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google+, YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: support@creativeideaz.co.uk

Phone: 01902 504 107

- Privacy Policy

This privacy policy sets out how Creative Ideaz uses and protects any information that you give Creative Ideaz when you use this website. Creative Ideaz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Creative Ideaz may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2015.

What we collect:

We may collect the following information:

Name and job title

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the Information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@creativeideaz.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Creative Ideaz UK Ltd

1st Floor

17-23 Merridale Rd

Wolverhampton

WV3 9RX

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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1. Definition of our terminology as used within this document:

• A Project is any work undertaken or service provided by Creative ideaz UK Ltd for the client on their request and as described in our confirmation order email to that client.
• A Client is a person, persons, business or organisation using any of the services provided by Creative ideaz UK Ltd .
• Domain is the website address as specified by the client.
• Hosting is a yearly cost to keep a clients website activated online.
• Content is both text and images that the client requires on the website.
• Live website will be from the date the website is available to the clients.
• Agreed Keywords is the keywords or keyphrases agreed for the SEO services.
• Major Search Engine include Google, MSN, Bing, Yahoo.
• The Payment Period shall be the time allowed by Creative ideaz UK Ltd for receipt of all money owed to Creative ideaz UK Ltd by the client.
• Open Source Software is software made freely available to anyone under the GNU General Public License (GPL).

1.0 Creative ideaz UK Ltd shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website / idea / business will operate legally within UK law. It is important that the website is not in anyway illegal.

1.1 The works to be carried out shall be as set out in the Creative ideaz UK Ltd confirmation order email.

1.2 Creative ideaz UK Ltd will only commence work on a project after receipt of the agreed deposit payment of the quoted project fee from the client. The final payment is to be made on completion of the website. The website will be switched to live once the clients remaining balance is paid in full.

1.3 Creative ideaz UK Ltd reserve the right to decide whether a refund is applicable if requested by the client for any reason. A refund is not guaranteed by Creative ideaz UK Ltd.

2.0 Where images used on the website have been purchased by Creative ideaz UK Ltd on behalf of the client, these images are strictly for use on the website only. Creative ideaz UK Ltd are not liable for misuse of these images by the client or any other person/s copying, altering or distributing the images to individuals or other organisations.

3.0 Creative ideaz UK Ltd will host the website if the client requires us to do so and on receipt of full payment of our hosting fees. In doing so we will endeavour to provide a reliable and professional service to the client at all times but do not guarantee that the website hosting will be available at all times, especially in the event of a technical failure beyond our control.

4.0 Creative ideaz UK Ltd cannot be held responsible for anything adversely affecting the client is business operation, sales, or profitability that they might claim is a result of a service offered by Creative ideaz UK Ltd .

5.0 Where we have been asked to provide search engine optimisation for a client, we do not guarantee any specific placement or high ranking on search engines.

5.1 Creative ideaz UK Ltd will use reasonable endeavours to ensure that page(s) from the clients website are ranked within the 1st [first] page results in at least

1 [one] Major Search Engine for searches made using:

a) the Agreed Keywords

b) variations of the Agreed Keywords

c) other keywords an key phrases relating to the website

5.2 Search Engine Optimisation services shall commence on the commencement date and shall remain in force from year to year thereafter, unless and until terminated by either party giving 1 [one] months notice expiring any time after. The initial terms unless otherwise agreed in writing is 1 [one] year.

5.3 Creative Ideaz UK Ltd guarantee the clients website will appear in at least 1 [one] major search engine for at least 1 [one] of the agreed keywords or key phrases, subject always to clause 5.4.

5.4 The guarantees in clause 5.3 are limited as follows:

a) where clients have failed to implement within 7 working days any recommendations of Creative ideaz UK Ltd, all guarantees will cease to apply;

b) where any changes made by Creative ideaz UK Ltd to a clients website are altered, reverted or deleted, all guarantees will cease to apply;

c) where clients redesign the website (in whole or in part), all guarantees will cease to apply;

5.5 Any changes to the clients website made by the client or on the recommendation of Creative ideaz UK Ltd that are altered, reverted or deleted must be notified to Creative ideaz UK Ltd immediately, the client may be charged an hourly rate in order to restore these changes with a minimum charge of £50.

5.6 Where Creative ideaz UK Ltd fails to achieve a 1st [first] page ranking in at least 1 [one] major search engine for at least 1 [one] of the agreed keywords or key phrases within the initial term of the contract, clients may within 30 days after the initial terms completion claim a full refund of all amounts paid by the client under the search engine agreement. Creative ideaz UK Ltd will pay such a refund within 60 days following receipt of the clients notice.

6.0 Creative ideaz UK Ltd will provide the client with an expected project completion date if requested. We will endeavour to meet any given deadline but we do not guarantee and are not bound in any way to complete the project by this date.

7.0 It is the clients responsibility to check with Creative ideaz UK Ltd that open source software is being used or not.

7.1 We do not charge customers for open source software. If there is a charge for a website using open source software, you are paying for the installation time. Open source software is not owned by Creative ideaz UK Ltd or our client.

7.2 Creative ideaz UK Ltd own all design and code of the website until all payments has been received in full. Creative ideaz UK Ltd reserve ownership of all bespoke coding unless otherwise given in writing at an additional fee. Creative ideaz UK Ltd may use the same bespoke code again on other websites and may encrypt bespoke coding in order to protect intellectual property rights.

8.0 All images displayed on the client is website will only be used after authorisation by the client and are the sole responsibility of the client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the client OR Creative ideaz UK Ltd , they will be the sole responsibility of the client.

9.0 Domain names will be registered by Creative ideaz UK Ltd and the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, Creative ideaz uk ltd will do this within reasonable time.

9.1 It is the responsibility of the client to renew their domain names when due. If a domain name expires, Creative ideaz UK Ltd can not be held liable for this. However, Creative ideaz UK Ltd will make reasonable effort to contact the client regarding domain renewal.

10.0 Renewal of “hosting” is due on a yearly basis. The date of renewal will be annually from the date the website was ordered by the client. The “hosting” will not be renewed if we cannot contact the customer or the customer requests for us to not host this site.

10.1 The hosting renewal charge must be received within 30 days of the hosting expiry date. We reserve the right to deactivate any website where the hosting has expired and the client has not paid the renewal charge. There will be an admin fee set by Creative ideaz UK Ltd for reactivating the website / hosting.

10.2 If the client does not use Creative ideaz UK Ltd hosting services then the management and hosting of the domain name are the full responsibility of the client.

11.0 Creative ideaz UK Ltd has no control of, or responsibility for, the content of our client is web sites. In no way does the textual or image based content of our client is web sites constitute Creative ideaz UK Ltd endorsement, or approval of the web site or the material contained within the web site.

11.1 Creative ideaz UK Ltd has not verified any of the materials, images or information contained within our client is web sites and is not responsible for the content or performance of these sites or for the client is transactions with them. Creative ideaz UK Ltd provides links or references to our client is websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but we do not guarantee or warrant that such links will point to the intended client site at all times.

12.0 Creative ideaz UK Ltd are not liable for loss, damage or corruption to files or information stored on our servers or individual PC is relating to a client is website. The client is solely responsible for any information or files relating to their website. We are not liable for any events outside of our control (“Force Majeure”). A “Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including [failures of or problems with the internet or a part of the internet, hacker attacks, virus or other malicious software attacks or infections,] power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars). Creative Ideaz UK Ltd have the right to charge for work required as a result of a “Force Majeure” event.

13.0 If a domain name is purchased by the client through a company other than Creative ideaz UK Ltd, the client has full responsibility in making sure that the domain name is renewed when due. Creative ideaz UK Ltd will not renew the domain name when annual hosting renewal is due if the domain name is purchased through a company other than Creative ideaz UK Ltd.

14.0 Reporting Abuse & Complaints: You can report any abuse or complaints from a domain registered through Creative Ideaz UK Ltd to support@creativeideaz.co.uk. Creative Ideaz UK Ltd aim to respond to queries within 3-5 working days.

15.0 Expiry Notice: Creative Ideaz UK Ltd will issue an invoice 30 days prior to a Clients domain name expiring. If the Client does not pay the renewal charges the domain name will not be automatically renewed on behalf of the client.

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