Fixing Manual Lead-to-Order Processes with Full Workflow Integration
The Problem
The business operates high volumes of IT leasing enquiries, often requiring rapid fulfilment and device dispatch. However, leads, tasks, and logistics were managed across disconnected systems, leading to duplicated effort, missed steps and slow approval timelines. As volumes grew, the lack of an integrated workflow created operational strain and increased the risk of order errors.
The Solution
One of our digital squads integrated the website’s lead capture directly with the company’s task management and logistics software. This created an end-to-end onboarding flow where enquiries automatically triggered internal tasks, approval steps, device preparation and delivery coordination — all without manual data transfer. The process became faster, more accurate and fully scalable.
The Impact
- Faster quote approval and order fulfilment timelines
- Improved customer satisfaction due to smoother onboarding
- Scalable operations capable of supporting higher volumes
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