Fixing Operational Blind Spots with a Real-Time Fulfilment Dashboard

The Problem

As an international ecommerce retailer operating across multiple regions, the business relied on several interconnected systems for ecommerce, inventory and logistics. However, operations teams lacked a single, real-time view of order status, shipment progress and fulfilment outcomes. Information was spread across platforms, making it difficult to spot issues early, track failures, or understand regional performance — especially during high-volume trading periods.

The Solution

One of our digital squads designed and built a centralised operations dashboard that surfaced real-time data from all fulfilment systems. The interface provided live visibility into order flow, job status, shipment success and failure states, and regional fulfilment progress. This created a single source of truth for day-to-day operations and enabled teams to act quickly when issues arose.