Fixing Fulfilment Risk with Robust API Error Handling and System Resilience

The Problem

As an international ecommerce operation relying on multiple integrated systems, the business faced regular API failures and intermittent system errors across ecommerce, inventory and logistics platforms. When integrations failed, issues often went unnoticed until fulfilment was delayed or customers were impacted. Diagnosing problems required manual investigation, creating operational blind spots and reducing confidence in the underlying infrastructure — especially during peak order volumes.

The Solution

One of our digital squads enhanced the middleware platform with robust error-handling capabilities. This included intelligent retry logic, automated failover mechanisms, and real-time status monitoring across all integrations. Errors were logged centrally with clear alerts, enabling operations teams to identify and resolve issues quickly — often before fulfilment was impacted.