Fixing Franchise Scalability Challenges with a Fully Integrated Onboarding & Training Portal
The Problem
As the organisation began expanding its aesthetics and hair restoration clinics internationally, it lacked the operational infrastructure to scale. Each new clinic required manual onboarding, repeated training, and inconsistent handover of processes. Without a centralised system, new franchise partners struggled to access standards, templates and operational guidance. This slowed expansion, created variability in service delivery and made it difficult to maintain brand quality across locations.
The Solution
One of our digital squads built a scalable online franchise portal designed to support every stage of clinic onboarding and growth. The platform included structured training modules, operational playbooks, marketing templates, compliance guidelines and downloadable assets — all accessible in a self-serve format. This ensured every new franchise could get up to speed quickly and operate in line with brand standards, without requiring intensive manual support from the core team.
The Impact
- Enabled rapid global expansion, supporting 15 new clinics
- Ensured consistent delivery and brand standards across multiple markets
- Reduced ramp-up time and dependency on central HQ teams
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Running More Efficiently
Orders were manually handled across multiple systems, causing delays and errors.
Leadership had no real-time view of performance across clinics or departments.
The platform couldn’t handle traffic surges, limiting marketing reach and growth potential.
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