Fixing Low Repeat Visits with a Loyalty Rewards App
The Problem
A cosmetic aesthetics clinic was struggling to retain customers and encourage repeat visits. Without a loyalty programme, there was no consistent mechanism to reward returning clients, inspire referrals, or maintain regular engagement after a treatment—resulting in missed opportunities to build long-term relationships.
The Solution
One of our digital squads designed and launched a customer loyalty mobile app for iOS and Android. The app allowed users to earn points, unlock special offers, receive discount codes, and refer friends or family. By creating multiple touchpoints for engagement, the app incentivised customers to return more often and remain active with the brand over time.
The Impact
- Increased customer retention through targeted rewards
- Boosted repeat bookings and engagement rates
- Strengthened brand loyalty through an always-accessible mobile platform
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Customer Engagement & Retention
The brand lacked local presence and emotional connection with its audience.
Lack of structured post-sale communication weakened customer relationships and renewals.
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