Fixing Poor Operational Visibility and Communication with Real-Time Dashboards and a Field App

The Problem

A nationwide surfacing and plant hire provider faced significant operational inefficiencies due to limited visibility and slow communication across the business. Leadership lacked a single, reliable view of performance, making informed decision-making difficult. At the same time, on-site operatives and head office teams experienced communication gaps that delayed updates, slowed coordination, and created operational friction. Together, these issues restricted productivity and hindered the business’s ability to respond quickly to changing conditions.

The Solution

One of our digital squads created a centralised analytics layer within the management portal, giving leadership real-time visibility of performance across departments. Alongside this, we deployed a mobile field app that allowed operatives to sync job progress, raise issues, and share updates instantly with HQ. This combination gave the business a unified operational picture and closed the communication gap between field and office teams.