Fixing Generic Branding with a Trust-Led Visual Identity for a Compliance Product
The Problem
Operating in a sector where trust, clarity and credibility are essential, the product’s generic branding made it difficult to convey authority or reassure users. The visual identity lacked distinction and failed to communicate reliability—critical for a tax-related compliance solution. First-time visitors struggled to understand the legitimacy of the product, reducing confidence and weakening conversion during the earliest stages of the journey.
The Solution
One of our digital squads delivered a full brand redesign focused on clarity, trust and professional credibility. This included a new logo system, refined colour palette, modern typography, and a consistent tone of voice that positioned the product as dependable and expert-led. The refreshed identity was applied across the website, product interface, marketing assets and support materials, ensuring every touchpoint reinforced trust and recognisability.
The Impact
- Stronger brand recall through a distinct and cohesive identity
- Increased user confidence in a sensitive, trust-heavy market
- Higher conversion rates from first-time visitors
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