Our team discovered numerous key areas where Endocare Diagnostics' processes could be streamlined, automated, and thus modernised. Outdated methods of working meant an inefficient use of staff time and cumbersome systems.
Before our involvement, Endocare Diagnostics' processes, such as logging candidate skills, certifications, and insurances, were largely manual, proving hugely inefficient.
Rotas, which covered staff availability, skills, location, and team, were complex and carried out across numerous Excel spreadsheets on multiple systems. This, in turn, meant that not only was it difficult and time-consuming to oversee, but that data wasn't synced in real-time.
The company also relied heavily on various communication methods, including phone calls, emails, and text messages, to check staff availability.
Lastly, the payroll process was overly manual and involved extracting data from multiple sources and using admin-heavy procedures.