 Nowadays many companies are either selling online or have aims to do so, and those who are already up and running are often losing out on sales. Why? The problem is that many sites' online shopping facilities have become outdated or poorly designed from the start, which can cause customers many problems from unsatisfactory navigation (i.e. being taken across multiple sites before they can purchase their product, by which time understandably you can see why any customer would lose interest!) to direct effects to search engine listings.
When we create an online shopping facility on your website we ensure it is unique to you, with complete branding alongside corporate logos and colours. We even build in user-friendly navigation to help your customers move about the store in an intuitive fashion.
The Merchant System we implement is carefully configured to take any type of secure data transmission over the internet. It has all the features you would expect in a real store including the following:
 Secure socket layer (SSL) is the same level of security that banks use to conduct online banking - 128bit.
A database that will remember clients and their information so that it can offer a tailored service when the visitor returns to the store.
A Shopping Basket that puts the customer's selection into a cyber-shopping cart to enable them to continue shopping. It then adds it to the shopping list and computes additional costs such as shipping and taxes etc.
Searchable Databases allowing customers to type in what they are looking for with the database bringing up the products associated with their search.
Shipping and Taxes dealt with at the Checkout so that the client knows exactly what they are paying.
Integration of payment gateways like 2Checkout, Paypal, Worldpay, protx etc allowing the customers to pay in a variety of formats.
The entire store can be completely administered by the site owner through a user-friendly interface. Product information can be changed such as product descriptions, prices and images, allowing for greater flexibility in running their store without being tied into communicating with their web designer to make minor changes. Access to the Merchant Admin System can be made from any computer that is connected to the Internet.
Customer Tracking can be achieved which can generate reports to let you know the effectiveness of your store. Such information can be used to improve customer service, products and efficiency.
WHAT ARE THE BENEFITS
Customers with successful CRM systems have cited the following benefits:
A professional quality website.
24 hours a day, 7 days a week purchases.
Ease of purchasing goods.
Larger marketplace
Immediate payment for your goods or services.
Customer convenience.
Potential profit and turnover increase.
Reduction in overheads.
Quicker transactions processing.
You can quickly update prices.
More secure than a cheque.
Increased sales and profits potential.
Lower phone costs and less paperwork.
Productivity increase.
ONLINE DEMO
Please contact us if you would like to arrange an online demonstration of our CRM solutions.
CONTACT US
For more information or a FREE quote today either fill in our enquiry form, or call us local rate on 0845 094 2153 |
